# AI needs barriers to be successful

From [[Women leaders in AI]]
See [[Week 1 - Introduction]] or the [[Main AI Page]]

## Susanna Chen

General Manager — Corporate IT, Hong Kong and China Gas Company Ltd., Hong Kong 

	We started the dialogue around design of the chatbot with open-ended questions, but this approach increased the chances of Tinny incorrectly answering customer queries.
	
	By narrowing down the questions, we have improved the accuracy of our responses.
	
#ToDo Make sure you always have a strictly-designed scope for what your AI is doing. 

#AIBusinessCase